For any kind of damage issue customer have to complain in front of or in presence of the delivery man or courier office staffs, otherwise it should not be granted. Customers need to do unboxing videos for any items, where the unboxing process, invoice, etc. should be clearly visible for internal and external investigation. For any case where the items is not similar to what customer ordered, the item is physically damaged, parts missing, major defects, etc. then customers are required to send the unboxing videos to and inform our customer service () and/or send a message to our Official Facebook Page (https://www.facebook.com/nubayaan/) about the incident.
Following conditions will qualify under Refund Policy
- If any of our Product failed to meet the quality parameter, such as -
- Physically Damaged Product
- Major Defects
- Size or, fitting issue